Controller/Customer service

Manage day-to-day accounting operations including accounts payable/receivable, invoicing, collections, and reconciliations using QuickBooks and Microsoft Dynamics 365

Maintain accurate financial records and ensure compliance with internal financial and reporting standards

Prepare monthly, quarterly, and year-end financial reports

Monitor cash flow and assist with budgeting and forecasting activities

Serve as a secondary point of contact for customer service inquiries and support

Process customer orders from entry through fulfillment, ensuring accuracy and timeliness

Handle customer concerns professionally and escalate when necessary

Maintain accurate records within CRM/ERP systems (Microsoft Dynamics 365)

Assist with inventory tracking and coordination with supply chain partners

Support pricing accuracy and adherence to company policies

Help enforce internal processes related to order approvals, payment terms, and documentation

Provide backup support for customer service functions as needed in a small team environment

Bachelor’s degree in Accounting, Finance, Business Administration, or related field

2+ years of experience in accounting, finance, or controller-level responsibilities

Experience with customer service, order management, or inside sales support

Strong proficiency in QuickBooks and Microsoft Office (Excel, Word, Outlook)

Experience with CRM/ERP systems (Microsoft Dynamics 365 preferred)

Excellent organizational, multitasking, and time management skills

Strong attention to detail and accuracy

Ability to work independently in a fast-paced environment

Strong verbal and written communication skills