SENIOR COLLABORATION SERVICES ENGINEER

Job SummaryThe Senior Collaboration Services Engineer plays a pivotal role in enhancing productivity and communication within Infrastructure Services by spearheading the integration and maintenance of a diverse array of productivity tools. Tasked with designing, implementing, and maintaining tailored productivity solutions, the engineers maintain the infrastructure, troubleshoot issues, ensure security protocols, deliver user training, and meticulously document procedures.Working closely with stakeholders across academic, medical, research, and administrative units at UCSF, the Senior Collaboration Services Engineer identifies opportunities to introduce new tools and modernize existing ones, all aimed at elevating the overall customer experience. In partnership with key internal teams and external vendors, they drive initiatives to streamline processes and workflows, prioritizing both security and compliance. Their guidance in optimizing productivity systems is bolstered by extensive interaction with the Digital Workplace Services Director, Collaboration Services Manager, Unified Communications Manager, Unified Communications Engineers, and fellow Collaboration Services Engineers.Involves providing a variety of IT services. Assignments may include database administration, application programming, IT project management, systems administration, systems and process analysis, security, solution development and maintenance, business technical assistance, or a combination of these and/or other IT functions.The Senior Collaboration Services Engineer will positively impact UCSF’s operations and culture by ensuring UCSF’s IT infrastructure is operable, secure, efficient, and effective in service of the University’s mission. The Senior Collaboration Services Engineer will advance the University’s mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF’s vision while modeling UCSF’s culture and values.The final salary and offer components are subject to additional approvals based on UC policy.Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $120,300 - $194,600 (Annual Rate).To learn more about the benefits of working at UCSF, including total compensation, please visit: Department DescriptionUniversity of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue.The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF’s integrated communications, collaboration, and audio visual systems. This encompasses a wide array of technologies such as telephony, voicemail, audiovisual technology, video conferencing, and collaboration platforms. The department ensures seamless connectivity and efficient communication across various departments, supporting the institution's mission of providing high-quality healthcare, education, and research. The team plays a crucial role in implementing and optimizing digital workplace solutions to meet the diverse needs of faculty, clinicians, staff, and students, ultimately enhancing operational efficiency and collaboration within UCSF.Required QualificationsBachelor’s Degree or equivalent combination of experience/training in one or more of the following fields: information technology, computer science, public administration, business administration, communications. 5 to 7+ years  Experience working in one or more of the following fields: IT, computer science, computer information systems, etc.Advanced ability to design, architect, and optimize Microsoft 365, including Exchange Online, OneDrive, SharePoint Online, Teams, Intune, and Azure Active Directory, ensuring seamless integration and optimal functionality. Experience with Active Directory and LDAP.Demonstrated advanced experience supporting the infrastructure of digital workplace technologies including Box, Slack, Google Workspace, Confluence and collaboration and virtual whiteboard platforms such as Miro.Demonstrated extensive experience with messaging related technologies such as Proofpoint, FireEye EX, Exchange, and LISTSERV.Advanced knowledge of network systems, network protocols and topologies, including LAN, WAN, TCP/IP, DNS, and DHCP.Demonstrated advanced proficiency in creating and maintaining comprehensive technical documentation, including architectural diagrams, configuration guides, and troubleshooting procedures, ensuring knowledge transfer and adherence to best practices.Advanced expertise in utilizing automation tools such as PowerShell, Unix shell scripting, and APIs to streamline administrative tasks, enhance system efficiency, and facilitate seamless integration between disparate systems.Proven track record of effectively presenting technical concepts and solutions to diverse audiences, including non-technical stakeholders and business executives in clear, concise, and business-friendly terms, highlighting the strategic value of collaboration initiatives.Ability to interpret, analyze, and apply complex service-level agreements (SLAs), policies, procedures, regulations, and compliance requirements, ensuring alignment with organizational objectives and industry standards.Demonstrated ability to synthesize and distill large volumes of complex data and input into actionable insights and outcomes, driving informed decision-making and strategic planning initiatives.Exceptional organizational skills, including the ability to prioritize tasks, manage multiple projects simultaneously, and adapt to evolving priorities and deadlines in a dynamic environment.Proven track record of developing and nurturing collaborative working relationships within a diverse team environment, fostering a culture of innovation, knowledge sharing, and continuous improvement.Preferred Qualifications7 or more years   Experience working in one or more of the following fields: IT, computer science, computer information systems, etc.Microsoft 365 Certified: Administrator Expert, Fundamentals, Collaboration Communications Systems Engineer Associate, Teams Administrator Associate, or equivalent.Outstanding communication skills, both verbal and written, with the ability to foster positive working relationships and cultivate a strong rapport with colleagues, stakeholders, and cross-functional teams.Experience in complex higher education environments, serving academic, medical, and research and administrative functions of a large public university. Demonstrated advanced knowledge, skills and abilities associated with system problem identification and resolution. Knowledge necessary to design, set up, operate and correct malfunctions involving technology systems. Experience in incident response and digital forensics, including data collection, examination and analysis.In-depth knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs. Demonstrated ability to create software specifications.In-depth knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. Expert knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. Demonstrated skill at analyzing and preventing security incidents of high complexity. Strong security skills for protecting the operating system, software, data, and hardware.Demonstrated experience with database administration. Advanced knowledge of complex database management systems and standards. Advanced database querying and modeling skills working with moderately complex databases. In-depth knowledge of conceptual database design.About UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.OrganizationCampusJob Code and Payroll Title000499 INFO SYS ANL 4 Job CategoryClinical Systems / IT Professionals Bargaining Unit99 - Policy-Covered (No Bargaining Unit) Employee ClassCareerPercentage100%LocationMission Center Building (SF), San Francisco, CAShiftDaysShift Length8 Hours Additional Shift DetailsM-F, 9am-5pm, as required after hours supportDepartment Name: IT EmailPosition Type: Full TimeReq Number: 80625BR