SENIOR UNIFIED COMMUNICATIONS SERVICES ENGINEER

Job SummaryThe Senior Unified Communications Services Engineer will oversee the development of digital workplace communication solutions for the University, including the strategic design, implementation, and maintenance of systems and infrastructure. This will involve developing best-in-class standards and advising on existing and emerging communications technologies. The Senior Unified Communications Services Engineer will coordinate the engineering and technical support for infrastructure and services to ensure that systems are operating at peak efficiency. This role will also provide technical management, direction, and guidance to a team of engineers and partner with other Infrastructure Services teams to ensure that digital workplace communications services systems are operating at peak efficiency with minimal downtime.The Senior Unified Communications Services Engineer will positively impact UCSF’s operations and culture by ensuring UCSF’s IT infrastructure is operable, secure, efficient, and effective in service of the University’s mission. The Senior Unified Communications Services Engineer will advance the University’s mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF’s vision while modeling UCSF’s culture and values.The final salary and offer components are subject to additional approvals based on UC policy.Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $105,900 - $225,900 (Annual Rate).To learn more about the benefits of working at UCSF, including total compensation, please visit: Department DescriptionUniversity of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue.The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF’s integrated communications, collaboration, and audio-visual systems. This encompasses a wide array of technologies such as telephony, voicemail, audiovisual technology, video conferencing, and collaboration platforms. The department ensures seamless connectivity and efficient communication across various departments, supporting the institution's mission of providing high-quality healthcare, education, and research. The team plays a crucial role in implementing and optimizing digital workplace solutions to meet the diverse needs of faculty, clinicians, staff, and students, ultimately enhancing operational efficiency and collaboration within UCSF.Required QualificationsBachelor’s degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.5 to 7+ years of experience working in one or more of the following fields: digital workplace communications, information technology, or network operations.Extensive experience supporting large-scale telephony implementations and upgrades and delivering reliable and quality service within a higher education environment.Advanced knowledge of voice and video applications and unified communications services networks, including network appliances (e.g., unified communications managers, voice switches, media gateways, routers, load balancers, and firewalls).Extensive experience with service management, asset management, and billing tools (e.g., ServiceNow, Pinnacle). Significant experience with private branch exchange (PBX), voicemail, call center management, and carrier services (e.g., Avaya Communications Manager, 2nd Nature, Avaya Aura messaging, Frontier Centrex Manager, AT&T Centrex Manager).Advanced knowledge of professional communications and network systems and the practices and techniques of the voice and data field. In-depth understanding of various network hardware platforms, network-related protocols, and software, including OSI layer 2 and 3 protocols.Strong written and verbal communication skills and ability to communicate complex technical ideas to a diverse community of colleagues and stakeholders. Can relay technical information to audiences of technical and non-technical stakeholders.Ability to establish and advance positive working relationships and a strong rapport with a diverse community of colleagues including team members, stakeholders, and customers.Advanced organizational skills and ability to balance competing priorities and deliver concurrent projects to various stakeholder types. Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.Advanced problem-solving skills; ability to uncover root of difficult problems and scope solutions based on knowledge of available resources and timelines as well as awareness of vision and strategy. Seeks information from multiple and diverse sources to inform solutions. Demonstrated ability to make decisions with integrity.Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.Thinks creatively and introduces innovations such as the incorporation of new technologies or processes. Thrives in an ever-changing, fast-paced environment.Preferred QualificationsCisco Certified Network Associate (CCNA)Significant hands-on experience with network transport, design, planning, and implementation.Strong knowledge of Zoom Digital Workplace Service and integration within a higher education environment.About UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.OrganizationCampusJob Code and Payroll Title000545 COMM AND NETWORK TCHL ANL 4 Job CategoryClinical Systems / IT Professionals Bargaining Unit99 - Policy-Covered (No Bargaining Unit) Employee ClassCareerPercentage100%LocationMission Center Building (SF), San Francisco, CAShiftDaysShift Length8 Hours Additional Shift DetailsM-F, 9am-5pm, as required after hours supportDepartment Name: IT Voice SystemsPosition Type: Full TimeReq Number: 80685BR