DIRECTOR OPERATIONS & CARE COORD - MDC

Relocation Assistance Available

Additional $6.00/hr. Safety Incentive Pay

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: MDC - Medical

FTE: 1.00
Full Time
Shift: Days

Position Summary:
The Director of Operations & Care Coordination is a senior healthcare leader within Correctional Health Services for UNM Hospital, accountable for building and sustaining high-reliability operational systems in a large jail environment. This role provides strategic oversight of quality infrastructure, infection prevention and control, phlebotomy services, and administrative operations to ensure safe, effective, and compliant healthcare delivery. The Director plays a central role in supporting National Commission on Correctional Health Care (NCCHC) accreditation, advancing performance improvement, and ensuring operational alignment with the McClendon Consent Decree. This position partners closely with clinical and operational leadership to promote patient safety, regulatory readiness, and operational excellence. Ensure adherence to Hospitals and department policies and procedures. No patient care assignment.

Detailed responsibilities:
* SUPERVISION - Develop efficient organizational structure. Supervise employees and select, terminate, train, educate, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiatives
* LEADERSHIP - Works with Physician and Nurse Dyads to manage the healthcare delivery system and coordinates with the other functions within the institution
* MANAGEMENT - Provide leadership and oversight of the Quality team, ensuring a robust and sustainable quality management program
* BUDGET - Develop and administer the division's annual budget; monitor and approve expenditures
* COMPLIANCE - Lead operational support for NCCHC accreditation, re-accreditation, and ongoing compliance activities
* QUALITY - Oversee development, implementation, and monitoring of corrective action plans resulting from federal monitor reviews, audits, and external oversight
* COORDINATION - Coordinate facility-wide efforts to meet McClendon Consent Decree corrective action plans (CAPs), ensuring accountability, timelines, and sustainability
* MEETINGS - Provide executive oversight of the Continuous Quality Improvement (CQI) Committee, ensuring meaningful data review, interdisciplinary participation, and actionable outcomes
* QUALITY ASSESSMENT - Translate quality findings, audit results, and performance data into operational improvement initiatives
* POLICIES & COMPLIANCE - Serve as a key leader or chair for process and policies committees, ensuring policies are current, evidence-based, and operationally executable
* POLICIES & COMPLIANCE - Lead interdisciplinary review, development, and implementation of operational policies impacting patient safety, infection control, laboratory services, and administrative functions
* TRAINING & EDUCATION - Ensure policies are clearly operationalized, staff are educated, and compliance is monitored
* INFECTION CONTROL - Provide executive oversight of the Infection Prevention and Control Program in alignment with NCCHC standards and public health best practices
* SURVEILLANCE - Ensure infection surveillance, exposure response, staff education, and corrective action processes are consistently implemented
* SURVEILLANCE - Monitor infection control metrics and integrate findings into quality improvement initiatives
* MONITORING - Oversee phlebotomy services to ensure safe, timely, and accurate specimen collection
* PROGRAMS - Partner with clinical leadership and laboratory vendors to optimize workflows, staffing, and turnaround times

Qualifications

Education:
Essential:
* Bachelor's Degree
Nonessential:
* Master's Degree
Education specialization:
Essential:
* BSN or Bachelor's in Related Discipline
Nonessential:
* Nursing or Related Field

Experience:
Essential:
5 years directly related experience

Nonessential:
Infection control experience Quality Improvement

Credentials:
Essential:
* Professional lic/cert in health or related discipline
Nonessential:
* Certified Professional in Healthcare Quality
* Certification by the Assoc of Prac Infec Control and Epidem

Physical Conditions:
Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working conditions:
Essential:
* Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
* Must obtain and maintain MDC security clearance as required condition of employment
* Sub to work in close proximity to incarcerated individuals
* Sig Haz: Physical risk/injuries due to combative patients
* Subject to an annual contract and performance appraisal

Department: Non Clinical Leadership