UP Health System - Marquette

Structural Heart Coordinator, Professional Cardiology, FTE Shift (1.0) Weekdays Only

Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS – Marquette is a 222 bed hospital and houses the region’s only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy!

Where We Are:
In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem.

Why Choose Us:
Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
Competitive Paid Time Off / Extended Illness Bank package for full-time employees
Employee Assistance Program – mental, physical, and financial wellness assistance
Tuition Reimbursement/Assistance for qualified applicants
Opportunities for education and training through partnership with Duke LifePoint Healthcare
And much more…

Position Summary:

The Structural Heart Coordinator will utilize advanced clinical knowledge and skills, He/she will collaborate with physicians and midlevel’s to provide direct care and oversee care coordination for patients in the Structural Heart Program Prioritizing the patient experience and offering exceptional customer service are of upmost importance.

The coordinator is responsible for the planning, direction, and operation of the administrative and clinical aspects of the patient coordination component for the Structural Heart program. Manages and coordinates resources for the delivery of care to patients and their families. In collaboration with the physicians, while impacting patient care including but not limited to, screening, education, consultation, and coordination of care from the pre-procedure through procedural recovery and outpatient clinic. Manages clinical education plans from strategic concept development through implementation and execution.

Reports to: Heart and Vascular Service Line Administrator

FLSA: Exempt

EEO: ? 01 Officials and Managers X 02 Professionals ? 03 Technicians ? 04 Sales Workers ? 05 Administrative Support Workers ? 06 Craft Workers ? 07 Operatives ? 08 Laborers and Helpers ? 09 Service Workers

ESSENTIAL FUNCTIONS:

Coordinates the daily operational activities required for effective functioning of the patient component of the Structural Heart Program. The Structural Heart Program consists of advanced treatments and procedures such as Transcatheter Aortic Valve Replacement (TAVR), Transcatheter), Valve in valve and Left Atrial Appendage Occlusion (WATCHMAN).

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Acts as a liaison between the hospital, Structural Heart Program, and other aspects of the Heart and Vascular Institute. Performs all follow up support to patients and physicians. Works with the Medical Director and HVI leadership to develop, implement and track relevant quality outcome and patient satisfaction measures.

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Collaborates as a skilled communicator, working among multiple departments simultaneously. Demonstrates ability to be highly organized with foresight for prioritization and action.

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Ensures compliance and achievement of Hospital wide Quality Improvement Plan. Works with the Medical Director and CVI leadership to regularly update and identify appropriate quality improvement metrics. Oversees ongoing quality assurance activities by collecting, measuring, and analyzing statistical data, collects and reports outcomes (internal/external) including but not limited to length of stay, mortality/morbidity, complications along with operational and functional measures.

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In collaboration with physicians, conducts assessment of patient needs by evaluating/interviewing all new /returning patients. Triages patients to appropriate care resource (includes direct contact and telephone encounters). Reviews patient history and other supporting clinical data to facilitate optimum care.

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Organizes care conferences with the multi-disciplinary staff during the screening process and promotes a team approach to the patient program. Effectively explains and educates patients and/or family members about the procedures. Teaches based upon assessment, expressed need from patient and/or family or the initiation of new treatment.

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Communicates the plan of care and other pertinent information to/from other healthcare providers.

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Participates in the development of policies, procedures, and standards of patient care. Participates in developing and maintaining specific patient care plans, clinical pathways, and protocols.

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Helps to coordinate daily operational activities required for effective functioning of the Structural Heart Program.

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Receive and review referrals for appropriateness, reviewing with an attending as needed.

Obtain all outside imaging, and other medical records.

Coordinate initial work up and diagnostic testing for patients and families. Also assists families coming in from out of town in finding lodging and amenities.

Perform assessments and initial work up.

Have all testing available for review by cardiologist and CTS at valve clinic visit.

Participate in development of treatment or management plan. Assists in clinic alongside mid-levels and specialists.

Patient and family education.

Coordinates specialty visits.

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Facilitate direct contact between specialist and referring physician regarding treatment plan.

Coordinate any additional testing i.e. cath, TEE, CT/MRI.

Upload required data to appropriate vendor and maintain communication with device representatives.
Provide clinical knowledge for authorization of procedures/pharmaceuticals.

Provide patients and families access to clinic remotely via phone.

Participates follow-up visits and coordinates further follow-up.

Initiates and coordinates outreach programs.

Tracks required data for quality, to include data abstraction for STS database/registry.

Maintain database for the Watchman patients using Hawkeye.

Attends weekly conferences where applicable.

Enthusiasm for new treatment options for high and intermediate risk patients.

Consistently supports compliance and the principles of responsibility by maintaining confidentiality, protecting the assets of the organization, acting with integrity, reporting noncompliance, adhering to applicable federal and state laws and regulations and accreditation and licensure requirement.

Analyze data and implement performance improvement initiatives to enhance clinical outcomes and patient satisfaction.

Represent the organization in professional forums, conferences, and industry events to enhance visibility and foster strategic partnerships.

Minimum Qualifications:

Minimum Education
Graduate of an accredited school of nursing- BSN required
MSN preferred

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Required Skills
Strong focus on customer service and patient experience; ability to use Microsoft WORD, Excel, and data entry; ability to multi-task,

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Required Skills
Licenses:
Registered Nurse (RN) in Michigan

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Required Skills
Certifications:
Basic Life Support Health Care Provider (BLS-HCP)

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Minimum Work Experience
Background in cardiac preferred and strong skills in coordination, facilitation, patient communication and physician relationships.

EEOC Statement:
UP Health System – Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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