ORDER PROCESSING REP | ON-SITE ST. CLOUD, MN

Responsibilities:

• Build strong relationships with internal/external customers, vendors, and jurisdictional agencies


• Conduct searches, document retrieval, preparation, execution, and filings/recordings at various jurisdictional levels


• Support internal/external customers and vendors with order fulfillment and issue resolution


• Understand and explain service offerings, procedures, processes, methodologies, and delivery options, as well as jurisdictional requirements


• Make well-informed, timely decisions to meet client needs and expectations


• Suggest ways to improve customer satisfaction, efficiency, revenue growth, and cost savings


• Challenge existing procedures and make recommendations for improvement to increase team efficiency and overall customer/employee satisfaction


• Train customers, team members, and vendors on products, jurisdictional requirements, and company databases

Qualifications:

• Associate's degree from an accredited institution and/or at least one year of customer service experience in a fast-paced, customer-focused environment


• Experience in UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking is preferred


• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and strong data entry skills


• Excellent communication skills, both written and verbal, with the ability to manage and prioritize multiple demands


• Strong multitasking, analytical, organizational, and time management abilities


• Ability to work in a fast-paced, high-energy environment


• Willingness to work overtime as needed

Order Processing Rep | On-Site St. Cloud, MN