Customer Relations Representative

VXI is looking for highly motivated and qualified Customer Relations Representatives to work full-time from their home in the state of Texas for our world-class contact center.

The primary responsibility of this role requires you to interface with our client’s vehicle owners, dealerships, and field/area offices regarding inquiries and/or complaints to positively impact owner satisfaction and retention.

What You’ll Be Doing

• Direct interface with guests by responding to incoming phone calls regarding inquiries and/or complaints.

• Analyzes guest concerns/inquires and handles them accordingly.

• Takes ownership of incoming communication; investigates and resolves various questions and concerns that are dealer, sales, service, or product related.

• Combines active listening with proactive decision-making skills to benefit guests

• Multitasking daily Talking and typing while actively listening to the guest; utilizing multiple software applications at once

• Research unique guest requests using online resources and identify opportunities to improve the guest experience.

• Support in-vehicle technology and apps, as it relates to assisting guests with setting up and troubleshooting their multi-media products, phone pairing, and navigation.

• High emotional intelligence to effectively supports low-effort guest experiences.

• Attendance and punctuality are essential for this position.

Operating hours

• Monday-Friday from 7 am-7 pm CST & Saturday from 8 am-6:00 pm CST

*** You must be available to work anytime during center operating hours including Saturdays and holidays ***

Training

• 3 weeks of in-class paid training and 1 week on the phone paid training – all completed from the comfort of your home

• The schedule for training is Tuesday - Saturday from 9 am - 6 pm CST

*** You must be available to attend 100% of your training, no time can be missed ***

What You Bring

• High School Diploma

• Customer service experience in a fast-paced customer-facing or phone environment.

• Excellent verbal and written communication skills

• Strong organizational skills and attention to detail

• Strong understanding of in-vehicle technology (i.e., Apple CarPlay® and Android Auto, Bluetooth pairing, navigation)

• Automotive experience (i.e., dealership, technician, worked for an automotive company, etc.)

Pay/Benefits

• $15.00 per hour

• Company-provided equipment

• Full Health Insurance (Medical, Dental, & Vision)

• Fun Work Environment

• Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran

• Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply

• Referral for Life Program ™- The referee receives a residual bonus every pay period

• TV programs employee discounts – If applicable, employees receive TV program at an employee discounted rate.

Is our Work-at-Home Customer Care Representative a great fit for you?

Before you apply consider the following ….

• You must have a private workspace in your house with a door that closes, where ambient noise (children, pets and other people etc) cannot be heard or present during work hours.

• You must have an ergonomic desk and chair and your workspace must allow for the proper installation of your technical equipment.

• You are required to have high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 2 mbps upstream

• You are a self-starter who is comfortable in an environment remote from co-workers and managers