Scheduling Specialist

Willcare is hiring an Office Coordinator in the Niagara Falls area! This is a full time position, offering benefits, PTO, and competitive pay.  Experience with staffing/scheduling, payroll and office administration a plus! Pay range is $20-22/hr based on experience.

At Willcare, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the?meaningful connections that come from it: for the whole patient, their families,?each other, and the communities we serve—it truly is all about helping people.? 

?We strive to offer benefits that reward the whole you!? 

• employee wellness programs 
• flexibility for true work-life balance? 
• holidays & paid time off
• continuing education & career growth opportunities 
• company-wide support & resources to?help you achieve your goals?

The Home and Community Bases Services Case Coordinator is responsible for overseeing the services provided to a caseload of clients on a daily basis. This responsibility includes interfacing with clients/families/employees to ensure quality service delivery. The Case Coordinator is responsible for day-to-day staffing of cases, problem solving, assisting in the hiring process, providing orientation to new caregivers, payroll/billing, and ensuring customer satisfaction. The Case Coordinator must be able to function with minimal onsite supervision and may perform some or all of the duties listed below

• Coordinates and ensures the scheduling of client cases on a daily basis. This includes selecting the appropriate caregiver, communicating with the family or client on an ongoing basis regarding staffing.
• Assists in the process of interviewing and hiring of caregivers and participates in the orientation of new caregivers
• Processes payroll for caregivers on a weekly basis.
• Anticipates staffing needs and works with the Executive Director and/or Business Manager to ensure that an adequate pool of employees is maintained.
• Participates in the on call rotation of the agency

Education & Experience

• High school education or equivalent required.

Skill Requirements

• Scheduling and data entry experience preferred.
• Ability to coordinate many activities at one time.
• Strong customer service skills.