Police in Auburn are utilising a poll to gauge employee performance

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Police in Auburn are utilising a poll to gauge employee performance

Aug 08, 2022

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The Auburn Police Department is seeking input on what it is doing well and where it needs improvement. Police started a poll named "CueHit" in March. Six hours after any non-emergency contact is placed, the caller will get a survey via text, according to Lt. Huey. According to him, the department was the sixth law enforcement entity in California to use this most recent technology at the time of the launch.

The surveys have received responses from about 58.5 per cent of people in the last two weeks, according to the police. Callers will be asked to rank and comment on their interactions with the dispatcher and police in the survey. Many citizens enjoy the concept. More than two years ago, Ruth Villarreal made the city her home. She claimed that although brief, her interactions with the police were noteworthy.

More than 1,300 respondents have received questionnaires from the system. As of now, reviews about the Auburn Police Department are mostly favourable (88%) But the surveys provide more than simply a snapshot of the neighbourhood. Lt. Huey claims that the department really uses the data for something.

For instance, the command staff investigates every unfavourable rating by reviewing the survey and the actual call. This could occasionally entail looking at training-related difficulties. Police are referred to by the department as a type of customer service, and survey results indicate that it is performing well.

Source - CBS News

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